Contact and hours

Calling is the fastest way to get a door looked at. If the door is stuck open, or a car is trapped inside, say that first and the call goes to the front of the queue.

Hours

Garage Doorman opening hours
Mon – Fri7:00 AM – 6:00 PM
Saturday9:00 AM – 4:00 PM
SundayClosed

Reach us

The Grimsby address is the shop and dispatch base, not a showroom counter. Doors are quoted at your house, where the opening can actually be measured.

What to have ready when you call

Thirty seconds of this on the phone often decides whether the right part is already on the truck.

  • Single or double door, and roughly how old.
  • Is there a spring above the door with a visible gap in the coil? That is a broken torsion spring, and it is the most common call we take.
  • Does the opener hum, strain, or do nothing at all?
  • Is the door closed, stuck part way, or stuck open? Stuck open is a security problem and gets priority.
  • Is a car trapped inside? Say so immediately.
  • Brand and rough age of the opener, if you can see a label on the motor housing.
Broken spring? Read this first

Send us a message

If that is easier than calling. Tell us what the door is doing, or what you are thinking of having installed, and we will come back to you.

If the door will not open, or a car is stuck inside, phone instead. That is faster than any form: (905) 536-5369.

Thinking about a new door? Build it first and we will price that exact door.

A phone number or an email, whichever suits you.

We use this to answer you and nothing else. No newsletters, no list. Garage Doorman, 6 Chestnut Dr, Grimsby, ON L3M 0C4.

Emergencies outside those hours

A door stuck open overnight is a security problem, and it is worth calling and leaving a message rather than waiting for morning. In the meantime, a door that has come off its track or has a broken spring should not be operated at all, by hand or with the opener. DASMA's guidance for a homeowner checking a damaged door is explicit that if a problem is found, the inspection should stop and a trained technician should be called rather than the door being worked on.

Source: DASMA Technical Data Sheet #174, Building Occupant — Checking a Residential Sectional Garage Door for Damage (PDF). Checked 31 August 2026.

If the door is closed and the car is inside, see the emergency page for how to release the opener safely, and what not to do afterwards.

Commercial property?

Loading docks, rolling steel, high-speed doors and plaza units go to Commercial Garage Doorman, our commercial division.